Malware on a device: incident response playbook

First 15 minutes

1. Isolate the device from the network using your endpoint tool or by unplugging.
2. Leave it switched on.
3. Note the alert name, file and time.
4. Reset passwords used on the device from another device.

Set the severity and download a first-response checklist

What the full playbook covers

• Contain (1 steps)
• Eradicate (1)
• Recover (1)
• Who to notify
• Evidence to keep

The full playbook is in the Incident Response & Business Continuity Kit with 8 more, the IR plan, a BCP/DR plan and 6 tabletop exercises.

Other playbooks

• Phishing and business email compromise
• Ransomware
• Lost or stolen device
• Data sent to the wrong person or exposed
• Compromised account or cloud admin access
• Major outage or denial of service
• Supplier or third-party breach
• AI tool data leak or misuse